Frequently Asked Questions

We offer comprehensive auto repair services including brakes, oil changes, transmission services, suspension work, tire sales and installation, electrical system repairs, safety inspections, and general vehicle maintenance. We also provide fleet maintenance services for businesses.

Yes, we work on all makes and models of vehicles, including domestic and imported cars, trucks, SUVs, and commercial vehicles. Our experienced technicians are trained to work on a wide variety of automotive systems.

In The Shop has been serving the Brantford community with honest, reliable auto repair services for many years. We've built our reputation on quality workmanship, fair pricing, and exceptional customer service.

Yes, we stand behind our work with comprehensive warranties on both parts and labor. The specific warranty terms vary depending on the service performed and the parts used. We'll explain the warranty details before any work begins.

Yes, we provide free estimates for most services. We'll inspect your vehicle and provide a detailed estimate before any work begins. There are no hidden fees or surprises - what you see in the estimate is what you'll pay.

We accept cash, debit cards, credit cards (Visa, MasterCard, American Express), and personal checks. We also offer financing options for larger repairs through approved lenders.

We offer competitive pricing year-round. We may have seasonal promotions and discounts for fleet customers. We also provide discounts for seniors and military personnel. Contact us for current offers.

You can schedule an appointment by calling us at (519) 756-4400, using our online booking form, or visiting our shop. We'll work with you to find a convenient time that fits your schedule.

We do our best to accommodate same-day service requests when possible. For routine maintenance like oil changes, we often can fit you in the same day. For more complex repairs, we may need to schedule for the next available appointment.

We're open Monday through Friday from 8:00 AM to 5:00 PM, and Saturday from 9:00 AM to 4:00 PM. We're closed on Sundays. Emergency services may be available by appointment.

While we don't have a fleet of loaner vehicles, we can help arrange rental cars through local rental agencies. We also offer shuttle service to nearby locations when available.

The frequency of oil changes depends on your vehicle and driving conditions. Most vehicles need oil changes every 5,000 to 7,500 kilometers or every 3-6 months. We can check your vehicle's specific requirements and driving patterns to recommend the best schedule.

Warning signs include squeaking or grinding noises when braking, a spongy brake pedal, the vehicle pulling to one side when braking, or the brake warning light on your dashboard. If you notice any of these signs, bring your vehicle in for a brake inspection immediately.

Yes, we sell both new and used tires and provide professional installation services. We carry a variety of brands and can help you choose the right tires for your vehicle and driving needs. We also offer tire balancing and rotation services.

Yes, we are licensed to perform Ontario safety inspections. We can also provide emission testing and pre-purchase inspections to help you make informed decisions about vehicle purchases.